Our Promise
PRIVACY POLICY
1. Introduction
DESIGN 1123 (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, website visitors, business partners, and users of our communication services. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information obtained through our website, applications, customer support systems, WhatsApp Business communications, Rich Communication Services (RCS), and other related services.
At DESIGN 1123, we recognize the importance of privacy and are committed to handling personal information responsibly and in compliance with applicable laws, regulations, industry standards, Meta Business Policies, WhatsApp Business Platform requirements, Google RCS policies, and other relevant legal obligations.
By accessing our website, using our services, communicating with us, subscribing to our communications, or interacting with our WhatsApp or RCS channels, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue use of our services.
2. Information We Collect
DESIGN 1123 may collect various categories of information depending on how you interact with our services.
A. Personal Information
We may collect information that identifies or relates to an individual, including:
- Full name
- Mobile phone number
- Email address
- Residential or business address
- Company name
- Designation or job title
- Customer identification information
- Communication preferences
- Transaction-related information
B. Account Information
Where account creation is required, we may collect:
- Username
- Login credentials
- Authentication details
- Account preferences
- Account activity records
C. Device Information
When you access our website or services, we may automatically collect:
- IP address
- Browser type and version
- Device model
- Operating system
- Network information
- Device identifiers
- Language settings
- Access timestamps
D. Usage Information
We may collect information regarding how our services are used, including:
- Pages visited
- Features accessed
- Session duration
- Interaction history
- Navigation patterns
- Service preferences
E. WhatsApp and RCS Message Data
When you communicate with DESIGN 1123 through WhatsApp Business or RCS messaging channels, we may collect:
- Phone numbers
- Message timestamps
- Message delivery status
- Read receipts (where available)
- Message templates used
- Customer support communications
- Service requests
- Communication preferences
F. Cookies and Tracking Data
Our website may use cookies and similar technologies to collect:
- Website usage information
- User preferences
- Session identifiers
- Performance metrics
- Analytics information
3. Purpose of Data Collection
DESIGN 1123 collects information for legitimate business purposes, including:
- Providing requested services
- Managing customer relationships
- Delivering customer support
- Processing inquiries and requests
- Facilitating communications
- Sending service-related notifications
- Improving user experience
- Enhancing service functionality
- Conducting business analytics
- Ensuring platform security
- Preventing fraud and abuse
- Meeting legal and regulatory obligations
We collect only the information reasonably necessary to fulfill these purposes.
4. Consent for WhatsApp and RCS Data Processing
DESIGN 1123 operates communication services through WhatsApp Business APIs and Rich Communication Services (RCS).
By voluntarily initiating communication with us, subscribing to our messaging services, providing your contact information, or opting into communications, you expressly consent to:
- Receiving communications from DESIGN 1123
- Processing of communication-related information
- Storage of communication records
- Use of messaging infrastructure providers
- Processing by Meta, Google, telecom operators, and authorized service providers
Users acknowledge that messaging services may involve processing by external communication platforms that maintain their own privacy policies and operational requirements.
Where legally required, we obtain or rely upon user consent before sending promotional, marketing, or non-essential communications.
Users may withdraw consent at any time by contacting us or following available opt-out instructions.
5. Legal Basis for Processing
DESIGN 1123 processes personal information based on one or more lawful grounds, including:
Consent
Where users voluntarily provide information or opt-in to communications.
Contractual Necessity
Where processing is required to provide requested services or fulfill contractual obligations.
Legitimate Business Interests
Where processing is necessary for:
- Customer support
- Service improvement
- Fraud prevention
- Business administration
- Security management
Legal Compliance
Where processing is required to comply with:
- Applicable laws
- Regulatory obligations
- Government requests
- Court orders
- Law enforcement requirements
6. How We Use Collected Data
Information collected by DESIGN 1123 may be used for the following purposes:
Service Delivery
To provide and maintain our services efficiently.
Communication Management
To send:
- Service updates
- Transaction notifications
- Account-related communications
- Customer support responses
WhatsApp and RCS Communications
To facilitate:
- Customer interactions
- Service notifications
- Support requests
- Business communications
- Approved marketing communications
Security and Fraud Prevention
To detect:
- Unauthorized access
- Fraudulent activities
- Security threats
- Abuse of services
Analytics and Improvements
To:
- Understand user behavior
- Improve platform performance
- Enhance customer experience
- Develop new services
Legal Compliance
To satisfy legal, regulatory, and contractual obligations.
7. Data Retention and Deletion
DESIGN 1123 retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on:
- Nature of the information
- Business requirements
- Regulatory obligations
- Legal requirements
- Security considerations
When information is no longer required, we take reasonable measures to:
- Delete data
- Anonymize information
- Securely dispose of records
Certain records may be retained for longer periods where required by law or necessary to resolve disputes, enforce agreements, or protect legitimate business interests.
Users may request deletion of their personal information, subject to applicable legal and operational limitations.
8. Data Sharing with Third Parties
DESIGN 1123 does not sell personal information to third parties.
However, information may be shared with trusted service providers and partners where necessary to deliver services.
Meta Platforms
For WhatsApp Business communications, relevant information may be processed through Meta platforms and infrastructure.
For RCS communications, information may be processed through Google-supported systems and infrastructure.
Telecom Operators
Message delivery may involve telecommunications providers and mobile network operators.
Cloud Service Providers
Information may be stored and processed using secure cloud infrastructure providers.
Professional Advisors
We may share information with:
- Legal advisors
- Auditors
- Consultants
- Compliance professionals
Government Authorities
Information may be disclosed where required by:
- Applicable law
- Court orders
- Regulatory requests
- Law enforcement investigations
All third-party processing is conducted subject to applicable contractual, security, and compliance obligations.
9. Security Measures and Encryption
DESIGN 1123 takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
Security measures may include:
- Secure servers
- Access controls
- Authentication systems
- Encryption technologies
- Firewalls
- Security monitoring
- Data backup procedures
- Employee confidentiality obligations
Where available, communications through WhatsApp may benefit from end-to-end encryption provided by Meta.
Despite our efforts, no system can guarantee absolute security. Users acknowledge that transmission of information over the internet carries inherent risks.
10. Cookies and Tracking Technologies
Our website may use cookies and related technologies to improve user experience and website performance.
Cookies may be used for:
Essential Functions
To maintain website functionality and security.
Performance Analytics
To understand visitor interactions and improve services.
User Preferences
To remember settings and preferences.
Security Monitoring
To identify suspicious activity and protect systems.
Users may manage or disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.
11. Data Transfer and Storage
DESIGN 1123 primarily stores and processes information within India whenever reasonably feasible.
However, some technology providers, cloud platforms, communication services, and infrastructure partners may process information outside India.
Where cross-border processing occurs, we take reasonable measures to ensure appropriate safeguards are implemented consistent with applicable privacy and security requirements.
By using our services, users acknowledge and consent to such transfers where necessary for service delivery.
12. User Rights
Subject to applicable laws, users may have certain rights regarding their personal information.
These rights may include:
Right to Access
Request information regarding personal data we hold.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of personal information under applicable circumstances.
Right to Withdraw Consent
Withdraw previously granted consent where processing relies upon consent.
Right to Restrict Processing
Request limitation of processing activities in certain situations.
Right to Object
Object to specific processing activities where legally permitted.
Right to Communication Preferences
Opt out of marketing communications at any time.
Requests may be submitted using the contact details provided below. We may require identity verification before processing requests.
13. Policy for Children
Our services are not directed toward children under the age of 18 years.
DESIGN 1123 does not knowingly collect personal information from minors.
If we become aware that information belonging to a child has been collected without appropriate authorization, we will take reasonable steps to delete such information promptly.
Parents or guardians who believe a child has provided information may contact us for assistance.
14. Updates to Privacy Policy
DESIGN 1123 reserves the right to modify or update this Privacy Policy at any time.
Changes may occur due to:
- Regulatory developments
- Service enhancements
- Technology changes
- Business requirements
- Security considerations
Updated versions will be published on our website and become effective upon publication unless otherwise stated.
Users are encouraged to review this Privacy Policy periodically.
Continued use of services after updates constitutes acceptance of the revised Privacy Policy.
15. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of competent courts located in Maharashtra, India.
Nothing in this Privacy Policy limits any rights or obligations arising under applicable laws.
16. Contact Information
For questions, concerns, privacy requests, data access requests, correction requests, deletion requests, or complaints regarding this Privacy Policy, please contact:
DESIGN 1123
Address:
At Pokharny, Post Limbgaon
Pokharny, Nanded
Maharashtra – 431602, India
Phone:
+91 9420246320
Email:
Vknandedkar748@gmail.com
We will make reasonable efforts to respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable legal requirements.
By accessing our website, communicating with us, subscribing to our services, or using WhatsApp Business and RCS communication channels operated by DESIGN 1123, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the collection, use, storage, disclosure, and processing of information as described herein.
